Mdn99 Privacy Policy – Player Personal Data Protection

Mdn99 understands that your trust is our most valuable asset. As an online casino platform serving hundreds of thousands of players in Malaysia, we are fully aware of our responsibility to protect every piece of information you entrust to us. This Privacy Policy is written honestly and transparently — not merely to meet legal requirements, but because we genuinely care about your privacy.

1. Information We Collect

To provide you with a safe, fair, and personalised experience, mdn99 collects several categories of information. We only collect what is strictly necessary — nothing more.

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address and phone number for communication and account verification.
• Residential address for identity verification (KYC) purposes.
• Identity documents such as a national ID or passport during the KYC process.
• Payment method information including registered bank account numbers or digital wallet details.
• Any communications you send to our support team.

Information collected automatically:

• IP address and general location information (city or state level only).
• Device type, operating system, and browser version you are using.
• Platform usage data including games played, session duration, and betting records.
• Cookie and tracking technology data as described in Section 8.
• Server access logs for security and fraud detection purposes.

2. How We Use Your Data

The information we collect is used for legitimate and necessary purposes. Below is a summary table of our data usage:

We do not use your data to make automated decisions with legal effects on you without human intervention, except in cases of fraud detection that require immediate action to protect platform security.

3. Legal Basis for Data Processing

Mdn99 processes your personal data on valid legal bases. Depending on the type of processing, the applicable basis is:

• Contract Performance: Processing required to provide the services you have requested, such as account management and payment processing.
• Legal Obligation: Processing required to comply with applicable regulations such as KYC, AML, and financial reporting requirements.
• Legitimate Interest: Processing for fraud prevention, platform security, and improvement of our services.
• Consent: Processing for marketing communications and certain cookie usage, where you will be asked to provide explicit consent.

4. Data Sharing with Third Parties

Mdn99 does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, in certain limited and legitimate situations, we may need to share data with the following parties:

• Payment Service Providers: To securely process your deposits and withdrawals.
• Game Providers: Partners such as Pragmatic Play and Evolution Gaming require session data to deliver games to you.
• Analytics Services: To understand how our platform is used and to improve it — data is shared in aggregated and anonymised form.
• Relevant Authorities: When required by law, court order, or a valid official investigation.
• Anti-Fraud Services: To detect and prevent fraudulent activity that could affect other players.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use your data for purposes we specify.

5. Data Security

Mdn99 continuously invests in security infrastructure to ensure your data is always protected. The security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Data encryption at rest for all personal records stored in our databases.
• Role-based access control — only staff who require access to specific data are permitted to view it.
• 24/7 security monitoring by our cybersecurity team to detect any unusual activity.
• Penetration testing Regular (penetration testing) by independent third parties to identify and patch vulnerabilities.
• Two-factor authentication (2FA) available for all player accounts as an additional layer of protection.

6. Data Retention Period

Mdn99 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Our data retention guidelines are as follows:

• Active account data: Retained for the duration your account remains active with us.
• Financial transaction data: Retained for a minimum of 7 years to meet financial and tax regulatory requirements.
• Support communication records: Retained for 3 years following each interaction.
• Security log data: Retained for 12 months for security investigation purposes if required.
• After account closure: Your personal data will be deleted or anonymised within 90 days, except for data that must be retained for legal reasons.

7. Your Rights as a User

As a mdn99 platform user, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our privacy team by email at [email protected] or via our live chat. We will process your request within 30 business days.

8. Cookies & Tracking Technologies

Mdn99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Saves your settings such as language preference and display theme for your convenience.
• Analytics Cookies: Helps us understand how the platform is used so we can improve it. Data is collected in aggregate and anonymised form.
• Marketing Cookies: Used to display more relevant ads to you. These cookies are only active with your explicit consent.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

9. Children's Privacy

The mdn99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If you believe that someone under the age of 18 has registered an account with us, please contact us immediately and we will act swiftly to close the account and delete all associated data.

10. Changes to This Privacy Policy

Mdn99 may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or new legal requirements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered members via email at least 14 days before changes take effect.
• Displaying a clear notice on our platform's home page.

Continued use of the mdn99 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account before they take effect.

11. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how we handle your personal data, our privacy team is ready to assist.